Purchase of digital products (online course, downloadable sound recordings, etc.)
The delivery of digital content that is not delivered on a tangible medium cannot be returned. At the time of purchase, explicit prior consent of the consumer has been given and the consumer has declared that he thereby waives his right to dissolution.
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like to have the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. These costs are approximately 6.95 per package, consult the website of your carrier for the exact rates. If you exercise your right of withdrawal, the product with all accessories and – if reasonably possible – in its original condition and packaging to be returned to the entrepreneur. To make use of this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after notification of your return provided that the product has already been received in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may pass this depreciation in value to you. So treat the product with care and make sure it is well packed when returning it.
Want to exchange a product?
Do you want to exchange your product? That is no problem at all. You can contact firstname.lastname@example.org. However, you do have to bear the costs for returning the product. Digital products can be returned free of charge.
Did you accidentally enter a wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.